Teleseminars and Webinars

Basic Conflict Coaching Series

The CCM Basic conflict coaching training is available in a 10 session series. Each session is a 1-hour teleseminar/webinar that gives you information about the CCM model and skills sets to coach the stages of the model. Video demonstrations are available. Worksheets and mini-manuals are provided for each session. Participants are encouraged, but not required to engage in practice exercises with other participants as coaching partners in between teleseminar sessions.

Given the progression of the series, participants need to take the series in order – although they can choose from options of times to complete each session. Completion of the Basic Conflict Coaching series is equivalent to taking the three-day Basic live training for purposes of fulfilling requirements for achieving a Conflict Coaching certificate.

Conflict Coaching Matters


The ten session series includes (people not interested in the complete series can sign up for individual sessions as skills redevelopment or refreshers):

  • Overview Of Conflict Coaching And The CCM Model
  • Preparatory Conversation
  • Stage One – Discovering The Story
  • Stage Two – Exploring Perspectives (Identity, Emotion And Power); Understanding The Connection Between Perspectives
  • Stage Two – Coaching Identity
  • Stage Two – Coaching Emotion
  • Stage Two – Coaching Power
  • Stage Two – Integrating Perspectives
  • Stage Three – Crafting the Best Story
  • Stage Four – Transitioning to Skills Development Work


Conflict Coaching Matters

Advanced Conflict Coaching Series

There are five packages of advanced training. Each package consists of 5 1-hour teleseminars/webinars focusing on specific skill areas. Each advanced training package is the equivalent of 2 days of Advanced training for those interested in the Conflict Coaching Certificate. The Advanced Conflict Coaching Training packages and their components are:

    1) Additional Techniques for doing Stage Two work (Identity, Emotion and Power) and Stage Three
  • Defensiveness and Impacts
  • Emotional Coping
  • Interdependence and Power
  • Optimism as Empowerment
  • Realistic and Coping Stories – When Ideal is Unreachable

  • 2) Skills Development for Leaders (coaching systems analysis and communication and conflict interventions for groups)
  • Feed Forward and Constructive Feedback Processes
  • Emotional Intelligence and Leadership Practices
  • Understanding Change-Related Conflicts
  • Building Effective Networks
  • Competing Commitments in Conflict

  • 3) Communication Skills Development (for example, identifying and working through nonverbal communication deficits, communicating respectfully and counteracting disconfirmation)
  • Nonverbal Communication Competence
  • Communicating Respectfully
  • Active Listening and Perception Checking
  • Social Confrontation Processes
  • Resisting Defensiveness

  • 4) Developing Cultural Sensitivity in Conflict
  • Cultural Influences on Emotion in Conflict
  • Cultural Influences on Identity Issues in Conflict
  • Cultural Influences on Power Issues in Conflict
  • Cultural Influences on Nonverbal Communication and Rapport
  • Meta-communicating about Cultural Communication

  • 5) Leveraging Other ADR Processes (preparing the party to effectively engage in complex negotiations, mediation, arbitration and facilitation).
  • Assessing Conflict Styles
  • Interest-Based Negotiation
  • Bargaining Negotiation
  • Preparing for Mediation
  • Preparing for Arbitration

Conflict Coaching Matters

Individual Conflict Coaching Teleseminars/Webinars

All 1-hour teleseminars/webinars in the series above are available as separate enrollments. Conflict Coaching MattersLLC is continually adding to teleseminar/webinar offerings. Please contact us for new offerings and availability.

Conflict Coaching Matters