Meet Our Coaches

Conflict Coaching Matters, LLC is very proud to introduce the following coaches and partners. This roster includes undisputed leaders in coaching and dispute resolution in community, federal government and military, family and elder, workplace/organizational, higher education, and K-12 education contexts.

These leaders in the field bring the highest quality skills, experience and ethical orientation to their work. If you are interested in exploring a conflict coaching relationship please reach out to one of our coaches and discuss the process with them. Each can be contacted individually through the attached pages to determine their availability and fee structures for coaching relationships.

Conflict Coaching Matters

Tricia S. Jones, Ph.D.

Dr. Tricia S. Jones is the CEO and Owner of Conflict Coaching Matters, LLC. She is a leader in the field of dispute resolution and is acknowledged as a leading conflict scholar and conflict practitioner. Dr. Jones is a Full Professor at Temple University (Philadelphia, PA). She serves as a member of the Board of Directors for the Association for Conflict Resolution, and is past-president of the International Association for Conflict Management (IACM) and a member of the IACM Advisory Board. Her conflict coaching work has focused on coaching for government agencies, higher education, private and non-profit organizations, and K-12 contexts (especially peer conflict coaching for special education).

Conflict Coaching Matters

Cheryl Cutrona, J.D.

Cheryl Cutrona, Executive Director of the Good Shepherd Mediation Program (Philadelphia, PA), has been a leader in the community mediation field for over three decades. Cheryl helped develop and initiate the use of conflict coaching in community mediation centers. Cheryl is also a Special Education mediator and is an expert in special education conflict coaching. Cheryl has provided conflict coaching services and training around the world, with special emphasis on her work in Israel, training Israeli community mediators in conflict coaching processes in partnership with Mosaica Mediation (Jerusalem).

Conflict Coaching Matters

Neill C. Edwards

Neill C. Edwards, M.A. is a the Founder and CEO of Redstone Leadership, a consulting company which specializes in executive coaching and leadership training focused on conflict management and creating performance accountability. Neill holds a Master's degree in Counseling Psychology. He has coached leaders at companies such as State Farm, KPMG, Kaiser Permanente, Wyeth Pharmaceuticals, The Children's Hospital of Philadelphia, and The University of Pennsylvania among many others. Neill has been published in Strategy and Leadership: How to Combat a Culture of Excuses and Promote Accountability, (2006). He is a contributing author of Leadership without Excuses (McGraw-Hill, 2010).

Conflict Coaching Matters

Merri Hanson, M. A.

Merri Hanson is the Director of Peninsula Mediation & ADR, a provider of mediation, facilitation, conflict coaching, and negotiation services and training. She provides conflict coaching services for federal agencies, private corporations, and non-profit organizations throughout the continental United States, the Pacific region, and Puerto Rico and Mexico. Merri is the leading conflict coach in military contexts in the United States, working with the Department of Navy, Department of Veterans Affairs and the Department of Defense.

Conflict Coaching Matters

Zena Zumeta, J.D.

Zena D. Zumeta, J.D., is an attorney, mediator, mediation trainer and conflict coach. She mediates, coaches and trains in civil, domestic relations, and employment disputes. She is past President of the national Academy of Family Mediators and the Michigan Council of Family and Divorce Mediation. She was given the Distinguished Service Award for service to the field of mediation by the ADR Section of the State Bar of Michigan, the Distinguished Mediator Award by the Association for Conflict Resolution, and the Kumba Award by the Second National Conference on Minorities in ADR. Zena has presented at numerous national, state and regional conferences, and is one of the pre-eminent trainers of mediators in the country. She was an Adjunct Clinical Professor of Law at the University of Michigan Law School, and is an adjunct professor at Pepperdine University Law School and Cooley Law School. Her coaching experience started with her work with employees through the Michigan Nurses Association, and has continued with her work as mediator and organizational consultant. Zena offers coaching in person, on the telephone, and by Skype. Zena offers coaching in family, employment and organizational disputes.

Conflict Coaching Matters

Stephen Kotev, M.A.

Stephen Kotev is a conflict resolution consultant based in Washington D.C., providing mediation, negotiation, conflict analysis, facilitation, training and somatic education to private and government clients such as the Department of Veterans Affairs, the Equal Employment Opportunity Commission, the Social Security Administration, the Department of Homeland Security, D.C. Office of Human Rights, Justice and Sustainability Associates LLC, Northern Virginia Mediation Service, Civil Court for New York City, New York County Lawyers' Association, Safe Horizon Mediation Center and the United Parcel Service.

He is an adjunct faculty at George Mason University's School for Conflict Analysis and Resolution in Arlington, Virginia. In conjunction with the American Bar Association Rule of Law Initiative, Stephen conducted trainings in alternative dispute resolution to government and private sector lawyers at the Bahrain Chamber for Dispute Resolution in the Kingdom of Bahrain, the Qatar Foundation and Qatar University in the State of Qatar and the Government of Dubai Legal Affairs Department in the United Arab Emirates. In 2010, Stephen taught mediation, negotiation and somatic skills at the 12th Annual Intercultural Negotiation and Mediation Institute in Berlin, Germany, which was jointly sponsored by Tulane University and Humboldt University law schools. Stephen offers conflict coaching in a variety of government and corporate contexts.

Conflict Coaching Matters

Clymer Bardsley, JD

Clymer Bardsley, JD, is the Program Director at Good Shepherd Mediation Program, overseeing program development, market development, and juvenile justice initiatives. Clymer mediates cases in Philadelphia's Family Court involving custody, divorce, and abuse and neglect; and mediates employment discrimination cases for the Equal Employment Opportunity Commission. His conflict coaching practice focuses on Family conflicts (Divorce/Relationship, Custody/Parenting Estate Planning) and Employment conflicts (Job Changes, Workplace issues).

Clymer began his mediation career in 2002 while a member of the Benjamin N. Cardozo School of Law's Mediation Clinic. Since then, he has been mediating disputes across the legal spectrum, including landlord-tenant, small claims, divorce and custody, governance, securities, and employment law. He has been a clinical instructor for the The Ohio State University's Moritz College of Law and is currently on the faculty at Columbia University's Teachers College, where he teaches negotiation and mediation for the International Center for Cooperation and Conflict Resolution.

Conflict Coaching Matters