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Conflict Coaching Training

Conflict Coaching Matters, LLC provides basic and advanced conflict coaching training. CCM trainings are highly interactive and are designed in terms of optimal adult education processes. CCM trainers are experienced conflict coaches and quality trainers who combine the ability to teach and demonstrate conflict coaching. Trainings are multi-media with video examples of coaching stages and interventions as well as live demonstrations. CCM training emphasizes practice exercises that enable participants to experience conflict coaching from the perspective of the party to conflict as well as the conflict coach.

Basic Three-Day Training

The Basic Three-Day Training introduces participants to the nature of conflict coaching and to the CCM conflict coaching model. The CCM model was developed by Tricia Jones and Ross Brinkert, conflict and communication scholars with over thirty years of teaching, research and practice in conflict processes. The CCM model emphasizes the importance of a narrative understanding of conflict, the power of multiple perspectives in conflict analysis, the creativity of appreciative approaches to change, and a deep respect for helping parties develop skills to enact the conflict change they have identified as their best direction. The CCM model includes a preparatory conversation that explains conflict coaching and allows a party to decide whether to move forward with this process. The CCM model is a four stage process:

(1) Discovering the Story
(2) Exploring Three Perspectives of Identity, Emotion and Power
(3) Crafting the Best Story
(4) Enacting the Best Story

Stages 1 and 2 accomplish a central goal of deep conflict analysis. Stage 3 enables visioning and selection of a desired change direction for the conflict. And Stage 4 consists of a coach helping a party develop skills necessary to transfer the conflict plan into conflict action. The Three-Day Basic training emphasizes Stages 1 through 3 of the CCM model . Given the range of Stage 4 skills topics that CCM instructs, the Stage 4 skills in the Three-Day training focus on key communication skills.

Advanced Training

CCM offers a series of Two-Day Advanced Conflict Coaching Trainings. The Two-Day trainings can be designed around the needs of a particular organization or training group. CCM instructs over 30 separate skills development modules in its scope of advanced trainings. There are five main versions of the Advanced training:

(1) Additional Techniques for doing Stage Two work (Identity, Emotion and Power)

(2) Skills Development for Leaders (coaching systems analysis and communication and conflict interventions for groups)

(3) Communication Skills Development (for example, identifying and working through nonverbal communication deficits, dealing with defensiveness, counteracting disconfirmation)

(4) Developing Cultural Sensitivity in Conflict

(5) Leveraging Other ADR Processes (preparing the party to effectively engage in complex negotiations, mediation, arbitration and facilitation).

The Conflict Coaching Competency Certificate

Candidates for the certificate must have completed the Basic and Advanced Conflict Coaching Training and have completed a formal assessment of their work as a conflict coach through all stages of the CCM model. Candidates conduct a 4-6 hour conflict coaching process that is audio and/or video recorded. Each candidate receives written feedback from a CCM certified coach with final decision concerning award of the Competency Certificate.