About Us

Conflict Coaching Matters, LLC is a leading consulting and training organization in the field of dispute resolution. Specializing in conflict coaching services and conflict management trainings, CCM, led by owner and CEO Tricia S. Jones, delivers quality service and is dedicated to promoting thoughtful innovations and applications of conflict management practice.

Founded in 2008, CCM has served numerous federal agencies, professional associations in the field of dispute resolution, higher education institutions, and private sector non-profit and for-profit organizations. CCM coaches have helped hundreds of individuals through conflict coaching processes.

Tricia S. Jones, Ph.D.

Dr. Tricia S. Jones is the CEO and Owner of Conflict Coaching Matters, LLC. She is a leader in the field of dispute resolution and is acknowledged as a leading conflict scholar and conflict practitioner.

Dr. Jones is a Full Professor at Temple University (Philadelphia, PA) teaching and researching in conflict processes, conflict resolution education, negotiation and mediation, interpersonal communication, and organizational communication (with emphasis on organizational dispute system design). An esteemed member of the Temple University faculty since 1990, she currently serves as elected President of the Faculty Senate, representing the 2,500 full-time faculty members of this Research I University.

She serves as a member of the Board of Directors for the Association for Conflict Resolution, and is a member of the Peace Education Reference Group for the Global Partnership for the Prevention of Armed Conflict (GPPAC). Dr. Jones is past-president of the International Association for Conflict Management (IACM) and a member of the IACM Advisory Board.

Her conflict coaching and conflict consulting work has focused on training programs for government agencies, higher education, health care and state offices of dispute resolution. In 2009-2011, she designed and implemented the Department of Veterans Affairs' conflict coaching program as a component of the VA ADR systems nationwide under the auspices of the Office of Resolution Management. She is currently working on development of educational webinars for Department of Defense Educational Administration's Conflict Education and Dispute Resolution program, and is partnering on the delivery of ADR training through the Department of Veterans Affairs. Dr. Jones has consulted with government, corporate and non-profit organizations such as the Organization of American States, the Global Partnership for the Prevention of Armed Conflict, Georgia State University system, the American Occupational Therapy Association, American Baptist Churches – USA, Merrill-Lynch, AT&T, and General Electric.

Her conflict scholarship has been funded with more than $3,000,000.00 in external funding from federal and state agencies and private foundations. She has authored 7 books and over 65 articles and book chapters on conflict management and has given more than 250 presentations at national and international conferences. Her books include:

  • The Heart of Conflict (forthcoming, Sage, 2015)
  • Conflict Coaching: Conflict Management Strategies and Skills for the Individual (Sage, 2008)
  • Intercultural Communication: A Peacebuilding Approach (Waveland, 2014)
  • Interpersonal Communication through the Life Span (Pearson, 2008)
  • Kids Working It Out: Stories and Strategies for Making Peace in Our Schools (Jossey-Bass, 2003)
  • Does It Work? The Case for Conflict Resolution Education in our Nations Schools(CRENet, 2000)
  • New Directions on Mediation (Sage, 1994)

Dr. Jones is the Project Director of the Conflict Resolution Education in Teacher Education (CRETE) project funded for a total of $2,200,000 million dollars by the U.S. Department of Education's FIPSE program (Fund for the Improvement of Postsecondary Education), the George Gund Foundation, the JAMS Foundation, and the William and Flora Hewlett Foundation. The CRETE mission is to educate pre-service teachers and mentor teachers/supervisors about conflict resolution education to help them create more constructive learning environments, develop students' social and emotional competencies, and enable new teachers to succeed and sustain themselves in their profession. CRETE has partnered with over 30 Higher Education Institutions in 12 states and the District of Columbia.

In June 2004 Professor Jones was awarded the Jeffrey Z. Rubin Theory to Practice Award from the International Association for Conflict Management. The Rubin award recognizes excellence in scholarship, research, and practice in conflict processes. In September 2010 she received the Kreidler Award for Recognition in Conflict Resolution Education from the Association for Conflict Resolution, the largest national association of conflict professionals in the United States. In October 2012 she received the Shepherd of Peace award from the Good Shepherd Mediation Program in Philadelphia. The Shepherd of Peace award is given to Philadelphia citizens who have made substantial contributions to conflict management, peace initiatives, and social justice.

Martin S. Remland, Ph.D.

Martin Remland is a Professor of Communication Studies at West Chester University in Pennsylvania, and a Partner in Conflict Coaching MattersLLC. He specializes in the study of nonverbal communication, with a particular interest in power, status, and cross-cultural differences. Dr. Remland is the author of the following books:

  • Nonverbal Communication in Everyday Life (4th Edition, Sage 2015)
  • Intercultural Communication: A Peacebuilding Perspective (Waveland Press, 2014)
  • Interpersonal Communication Through the Lifespan (Pearson Publications, 2008)
  • Argumentation and Debate (Kendall Hunt, 2007 and 2nd edition forthcoming 2015)

Dr. Remland is also a contributing author of the Handbook of Nonverbal Communication, 2006, (Sage). Dr. Remland is currently working on a volume on Nonverbal Communication and Conflict Interaction.

Neill C. Edwards

Neill C. Edwards, M.A. is a Lead Trainer for Conflict Coaching Matters and a Certified Conflict Coach. He is also the Founder and CEO of Redstone Leadership, a consulting company which specializes in executive coaching and leadership training focused on conflict management and creating performance accountability.


Neill holds a Master's degree in Counseling Psychology and has taught Interpersonal Communication, Negotiation Processes, Conflict Communication and Facilitating Group Decision Making at Temple University. He has coached leaders and teams at companies such as State Farm, KPMG, Kaiser Permanente, Wyeth Pharmaceuticals, The Children's Hospital of Philadelphia, and The University of Pennsylvania among many others.


Neill has been published in Strategy and Leadership: How to Combat a Culture of Excuses and Promote Accountability, (2006). He is currently a contributing author for a book published by McGraw Hill in March 2010 titled: Leadership without Excuses.