Job Description

THE TEAM YOU WILL BE JOINING:

• Industry-leading Environmental Health and Safety (EHS) and sustainability platform provider with over 3 million users
• Highly-awarded culture including USA Today’s 2025 Top Workplaces recipient
• Stable company that has experienced continued growth over the past 25-years
• Dedicated, hands-on, and transparent leadership team

WHAT THEY OFFER YOU:

• Opportunity to be part of a global organization with access to world-class technology and AI adoption
• Organization dedicated to creating best-in-class service and experience for customers
• Company-wide commitment to innovation and collaboration
• Continued growth opportunities, professional development, and internal growth

WHY THIS ROLE IS IMPORTANT:

• Strengthens customer relationships by serving as a trusted advisor, ensuring clients maximize value offered solutions.
• Drives product adoption and satisfaction, promoting engagement across customer organizations to help them meet safety, compliance, and sustainability goals.
• Identifies growth opportunities, playing a key role in expanding accounts and uncovering upsell potential that contributes directly to business growth and client success.
• Acts as a strategic liaison, aligning customer goals with internal teams (sales, product, support) to ensure seamless service and continuous innovation.
• Contributes to ESG impact, supporting companies in reducing their environmental footprint and improving their social responsibility through technology.
• Leverages SaaS expertise to inform the product roadmap, bringing valuable customer feedback and real-world use cases into platform evolution and innovation.
• Supports the companies’ mission to create a safer, more sustainable corporate world by empowering customer organizations with digital transformation tools and guidance.

THE BACKGROUND THAT FITS:

• 3–5 years of experience in Customer Success, Account Management, or Relationship Management, preferably in a SaaS or tech environment.
• Bachelor’s degree required, with a strong foundation in business, communications, or a related field.
• Proven ability to manage multiple customer accounts and projects simultaneously, with strong organizational and time management skills.
• Experience in EHS, Sustainability, ESG, or related fields is a strong plus, especially when combined with a customer-facing role.
• Strong communication and interpersonal skills, with the ability to build rapport, lead conversations, and deliver value-driven outcomes.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint, for creating reports, presentations, and tracking program success.
• Willingness and ability to travel for customer meetings, quarterly HQ visits, and events, while maintaining flexibility in scheduling.

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