At Weather Shield Home Experts, we are more than just a team; we are a family dedicated to making each home a safe haven. With our services ranging from roofing and gutters to siding and insulation, we take pride in our mission to deliver unparalleled home exterior improvement services. Our company is built on the principles of service, integrity, reliability, craftsmanship, teamwork, and joy – values that ensure every project reflects our high standards and our clients' aspirations. This position has the opportunity to advance into our Office Manager position.

We’re Looking for an Office Assistant to Join Our Mission

Position Title: Office Assistant

Location: Weather Shield Office - Rochester, MN

Job Type: Full-Time (30-40 Hours/Week)

Pay: $16-$18/Hour (With room to grow)

About the Role

The Office Assistant at Weather Shield is pivotal in ensuring our office operations run smoothly, supporting our vision to transform the home improvement industry into a realm where excellence and customer delight are the norm. Are you organized, detail-oriented, and passionate about making a difference? Here’s how you’ll contribute:

Administrative Excellence: From managing documentation to maintaining cleanliness, you'll ensure our office is a beacon of efficiency and organization.

Customer Journey Support: Whether it’s processing documentation or coordinating with our amazing clients, your role is crucial in amplifying our brand values of integrity and service.

Operational Synergy: By entering leads, managing invoices, and supporting IT software issues, you'll directly contribute to our seamless operational workflow, exemplifying our commitment to teamwork and excellence.

Key Responsibilities:

• Manage the info@wshomeexperts.com email inbox by responding to any inquiries, filing appropriate information and keeping the info inbox cleaned up.
• Keep transaction logs up to date and organized.
• Assist with general paperwork, filing, customer review responses, website form submissions, and email inquiries.
• Take all incoming phone calls and respond accordingly.
• Promptly enter leads from email inquiries into our CRM system, call new customers and ensure they're assigned to a sales representative.
• Gather and organize subcontractor documents and assist with insurance audits.
• File and manage GAF Warranties, ensuring all steps from payment to customer notification are completed efficiently.
• Review Quickbooks Timesheet reports to allocate hours to budgets in our CRM System.
• Manage Itel and Eagleview reports, including processing payments and tracking costs.
• Register team members for various trainings and events.
• Provide IT support for common software issues (CRM System, printers, emails, etc.).
• Complete and send rebate forms, export material orders, and manage invoices in the CRM system.
• Maintain office supplies and sales packages, coordinating with the purchasing manager as needed.
• Keep the office and bathroom clean, vacuumed, and organized.
• Support the Office Manager and reach out to customers as needed.
• Assist with document creation/maintenance and process updates

Ideal Candidate:

• You’re detail-oriented, and very organized with a proven ability to manage multiple tasks effectively.
• Must be proficient in Google Suite (Docs, Sheets, Calendar) with a quick-learning capability for CRM systems.
• Previous experience in customer service.
• A self-motivated individual who thrives in both team and individual settings, building strong relationships through excellent communication.

Why Join Weather Shield?

• Professional Development: Opportunity to advance into the Office Manager role.
• Values-Driven Culture: Operate in an environment built on creativity, teamwork, and joy.

How to Apply:

Submit your resume and cover letter to Christina at christina@wshomeexperts.com.